Frequently Asked Questions (FAQs)


PrivacyMaxx Service


How does your service work?

Our PrivacyMaxx service uses PrivacyMaxx's proprietary ID Early Warning System to monitor billions of public data sources to monitor your good name. Not only do we offer peace-of-mind, but PrivacyMaxx also covers any loss from identity theft through a Travelers Bond & Financial Products Identity Fraud Expense Master Policy up to $25,000.00! Our identity experts are always available 24 hours a day, 7 days a week if any problem arises involving your identity or a theft of your financial information. See more information on insurance coverage here or view more information about the ID Early Warning System

What information does your service need from me?

The best part about our service is that you only need to provide your name, address, and phone number. The PrivacyMaxx ID Early Warning System can proactively monitor your identity profile without using your date of birth, or social security number. This is another layer of protection for your identity in the PrivacyMaxx protection matrix.

How will I know if my service is working?

Remember, we are monitoring your identity profile 24 hours a day, 7 days a week. If we see a change in your profile's information or suspicious activity that may be a sign of an eminent identity theft or identity theft in process we will quickly call and verify this change

Is your primary service credit monitoring?

No. Credit Monitoring looks at credit. The PrivacyMaxx ID Early Warning System watches hundreds of financial and non-financial data sources looking for early signs of identity theft from billions of records inside your identity profile.

Is there a guarantee that my identity will not be stolen?

No. However, our system was designed to help catch identity theft before it starts. If you do become a victim of identity theft, PrivacyMaxx service includes a $25,000 insurance policy from Traveler's Insurance to give you piece of mind that PrivacyMaxx will always be there to help protect you. Insurance and Recovery

How do I submit an insurance claim?

First, obtain a copy of your Travelers Insurance $25,000 Master Policy located here. The Master Policy contains critical information about steps to take immediately, as well as important phone numbers and policy numbers for use when filing your insurance claim.

Do I have to submit any paperwork to my banks or credit card companies?

The ID Theft Affidavit provided by credit grantors, consumer advocates, and attorneys at the Federal Trade Commission (FTC) help to make certain that you do not become responsible for any debts incurred by an identity thief. Provide the information in this affidavit anywhere a new account was opened in your name. The information will enable the companies to investigate the fraud and decide the outcome of your claim. Click here to access the ID Theft Affidavit.

How do I check on the status of an insurance claim?

To check on the status of your claim call 1.800.842.8496 and reference your policy number.

How do I obtain a copy of my insurance certificate?

Inside your PrivacyMaxx Command Center, select "Insurance Certificate". A PDF of your insurance certificate will be created.

Who do I call if I have an identity theft problem?

Our specially trained identity theft recovery specialists are available 24 hours a day, 7 days a week to assist you. Please do not hesitate to call our recovery center at 1-800-854-6147 if an identity issue arises. Remember time is of the essence to protect your identity.

Are there additional fees if I use the recovery service?

No, there are no additional fees for using our specialized recovery service to help manage an identity theft incident.

Lost Wallet Service


What is the Lost Wallet Service?

The PrivacyMaxx Lost Wallet Service is a unique, one-of-a-kind service that allows you to store certain information about the contents of your purse or wallet securely online, without having to store full financial or personal information.

How do I use the Lost Wallet Service if I loose my purse or wallet?

The PrivacyMaxx Lost Wallet Service will become a critical piece of your identity theft protection service in the event your wallet or purse is lost or stolen. Instead of spending the time and effort to find the information to cancel your sensitive personal and credit cards, the PrivacyMaxx Lost Wallet Service will quickly guide you through mitigating a loss of your purse or wallet. Simply click "Lost Wallet Service" from your PrivacyMaxx Command Center.

Junk Mail Service


What is the PrivacyMaxx Junk Mail Service?

Through an exclusive partnership with The Green Mailbox, PrivacyMaxx uses an automated system to eliminate the widespread use of your personal data. By getting your name off the junk mail lists and info databases, you will get less junk mail and help keep your personal information safe.

How do I use the PrivacyMaxx Junk Mail Service?

The Junk Mail service is located in your PrivacyMaxx Command Center under Identity Theft Protection and Monitoring. From this interface, you can add the details of cards and other information in your wallet.

Billing and Account Information


How do I access my billing information?

Click on "Account Info" within your command center to access your billing, password, and payment information.

How can I pay for my account?

You can pay for your account using all major credit cards or from your checking account via ACH.

How do I cancel or downgrade my account?

Please contact our billing team at 1-800-854-6147 to cancel or downgrade your account.